|The third ‘angle’ of the ‘success triangle’
With over 65 years’ worth of experience has reinforced the fact that excellent service is vital: hence our corporate structure and ethos represented by the ‘triangle’ of success – consumables, capital equipment and service. First Cut has invested substantially in its service division to bring customers an ever-improving level of expertise in after-sales support. With highly qualified service technicians at each of the branches, clients can be certain that they will receive excellent quality products along with exemplary levels of service. That is something which has remained consistent for more than the 65 years First Cut has been in business.
First Cut expanded into capital equipment in 2002, from a solid base of selling consumables. This development created an even sharper focus on our customers’ individual requirements and vision for their businesses. First Cut is so much more than an agent or supplier – it is a long-term partner to our suppliers and customers, with a holistic value offering.
Intensive in-house training has enabled First Cut to confidently support a range of consumables and capital equipment - from entry-level band saw and circular saw machines, to top-of-the-range CNC controlled drilling and cutting lines - all the while ensuring a personal touch in all our interactions with customers.
First Cut's service ethic is matched by the cutting-edge technology inherent in our products. The company has established strong ties with several leading manufacturers of capital equipment and consumables, predominantly from Europe. Through these partnerships, First Cut has introduced a powerful supply and service synergy to the South African industry.
The engineering expertise of our global suppliers (some of whom have been in business for over a century), combined with First Cut's local knowledge and customer-focus, makes for a winning combination, and one that will definitely satisfy customers’ requirements for the next 60 years and beyond. First Cut has 21 Technicians, a software support technician, a call centre, a help-line and parts stores nationally.
Contact us today on 011.614.1112 or firstname.lastname@example.org and our Support Team will be happy to assist wherever possible!